Simply Ribbons receives Feefo Platinum Trusted Service Award 2024
16th January 2024, Simply Ribbons has won the Feefo Platinum Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.
Working with over 6,500 brands, Feefo is the world's largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.
Consumer confidence is now at its highest level since 2021 as living standard show signs of improvement, but consumers remain cautious with their spending. The businesses that stand out will be those who put excellence in their service and weave in a customer advocacy strategy. This award celebrates brands that are delivering standards that go above and beyond.
Feefo has presented Platinum Trusted Service Awards to businesses that have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2023 and 31st December 2023.
Adrian Moller a Director at Simply Ribbons commented: “We’re so excited to receive a Platinum Trusted Service Award from Feefo. This is the third year in a row that the team have been awarded this level, which I feel validates the outstanding commitment and dedication that they have to helping and assisting our customers. The fact that this award is based on validated feedback from real customers gives us confidence we are striving to achieve the best levels of service that we can for our customers.
The award reflects how hard our staff work to listen, assist and rectify any questions, queries or issues our customers might have, especially in a climate where purse strings are tight. As we start 2024, we’ll aim continue to listen to our customers and strive to deliver nothing but the highest level of service and products.”
Congratulating Simply Ribbons on winning this year’s award, Tony Wheble, CEO at Feefo, said: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.
“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.
“A particular congratulations to Simply Ribbons for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”