Simply Ribbons - Our Frequently Asked Questions...
This is a developing page that we have dedicated to commonly asked questions and to a brief description of ribbon types and there uses. Over the next few months more content will be added to this page. However If you can't find the answer that you are looking for on this page then please feel free to contact the support team at simply ribbons at any time on 01691 780416.
What Are your Opening Hours?
Currently our office hours are Monday to Friday 9am to 5.30pm
Our customer services office is closed at the weekends and Bank Holidays, however we do opperate an answer phone service which we encourage our customer to use.
Which Manufacturers Ribbons Do You Stock?
As a general rule we carry large stocks of ribbon from the following manufacturers:
If you cant see the supplier that you are looking for here then please feel free to contact us and we will happily let you know if this is a manufacturers product that we stock.
Do You Offer Bulk Discounts?
A. We have recently introduced a number of Bulk Discounts based on the size of your order. As a result of more companies contacting us for one off volume orders we have introduced a sliding scale of discounts based on the value of your shopping basket. These Discounts are automatically set and will be deducted from the cost of your cart once your cart reaches the trigger value.
Where a volume discount is being taken the system will not permit any other discount to be used in conjunction with your order, other then the free postage discount which again will automatically be adjusted for you by the checkout if you order qualifies.
The New Discount levels are as follows:
Orders of £60 = 10% Discount
Orders Over £125 = 15% Discount
Orders Over £200 = 20% Discount
If you have any questions with regards our discount structure then please feel free to contact us at any time on 01691 780416.
How can I pay?
We offer a number of different payment options these include a secure online credit/debit card payment system via Secure Trading one of the leading card processing companies for online transactions, this method also supports the new 3D security measures from Visa and Mastercard.
We also accept Paypal, this option can be selected at the checkout stage of your purchase.
Alternatively we can take payment via Cheque or Postal Order made payable to simply ribbons.
If you prefer to talk to a person over the phone then we can of course process your ribbon transaction manually if you prefer to use option then please feel free to contact us at anytime on 01691 780416.
Which cards do you take?
We can now process the following card types, AMEX - VISA - Mastercard - VISA DELTA - SOLO and most company purchase
and corporate cards.
When will my order be dispatched?
A. We aim to dispatch all ribbons within 72hrs of receiving your order, however many of our ribbon orders leave us within 24hrs. From time to time there are circumstances that that might mean that it takes a little longer to process your ribbon order. However where we have a telephone number or e mail address we will let you know of any delay that effects the dispatch of your goods from our warehouse.
I need my Ribbons by tomorrow is this possible?
A. Yes this is not a problem we can dispatch 95% of our items on a next day service for you if the order is received before 3pm, if ordering a next day service we ask that you put down a contact number that we can reach you incase we have any problems or queries with your order.
Can you track my order as it has not arrived?
A. Yes, all our goods are sent out on tracked services, we use three different service providers for dispatching all ribbon types these are : Interlink Express - Parcel Force and Royal Mail. All goods sent out using the first two of these services have a tracking number. If you have provided a mobile number or an e mail address on your order then we will have automatically sent you a copy of this tracking number by E mail or SMS Text on the day that the goods were dispatched. If you look up this number and then visit the relevant company Website you will be able track your ribbons. The address are as follows:
1) Interlink Express - www.interlinkexpress.com
2) Parcel force - www.parcelforce.com
3) Royal Mail Tracked - www.royalmail.co.uk
Alternatively if you are having problems finding your tracking number then please feel free to contact us at anytime on 01691780416 and our customer services team will be only to please to assist you.
I have ordered the wrong colour can I return the ribbon?
A. Yes no problem at all, so long as the ribbon has not been used and still has its wrapper around it, then will accept it back up to 7 days after you received it from us. In these cases we will happily swap the ribbon for an alternative colour or will raise a refund. However please note that unless the ribbon is faulty or there was a picking error then we are unable to refund the postage cost.
Do you offer a cutting service as I require the ribbon pre cut to a specific lengths
A. Yes again this is something that we can do for our customers, we frequently supply cut lengths for store groups marketing companies and stationary firms. If this is a service that you are interested in the please feel free to contact us for further information on 01691 780416.
I can't see the colour that I need in your Satin Ribbon Ranges can you help?
A. Whilst we offer over 120 colour shades in our satin ribbons sections we are aware that these do not always meet every ones ribbon requirements. If you cant see the exact shade that you require then we would suggest that you call us to discuss your requirements as we do hold extensive stocks of discontinued shades and excess specials that might meet your requirements. Alternatively if you require a large volume ( in excess of 3,000m) then we can have your exact colour dyed up for you to your specification.
Can you supply Ribbon with our logo/name printed on to it?
A. Subject to some minimum production runs , we can provide a ribbon printing service on to Satin Ribbon, Grosgrain and Rustic taffeta ribbon basis, in the first instance we would ask you to call us or e mail us with your requirements, we can then arrange for samples and prices to be sent through to you.
I have a sample of fabric that I am trying to match a ribbon colour to, can you help?
A. Yes this is a request that we get quite frequently. If you would like to send a sample of the fabric to us at the address below then we will match the ribbon to the actual fabric for you and will contact you to talk through the options. We can always return the fabric sample to you afterwards:
Beudy Maes Y Bwch,
The ribbon that I have ordered is Faulty What should i do?
A. It is rare for our ribbons to be faulty but from time to time the odd reel does come to light. If you should find a problem with your ribbon purchase you should contact us at your earliest opportunity and make us aware of the problem. We will then arrange with you to send out a replacement ribbon or to issue a full refund including the original postage costs, the choice is yours as to which you would like us to do.
My Reel Of Ribbon Has A Brake In It !
This is quite normal although unusual as all our manufactures opperate production to a very high standard. The Industry standard is to allow a maximum of two brakes per 20 meters. If you do encounter a reel with brakes in it then please feel free to contact us on 01691 780416 to discuss this as we may well want to replace it for you depending on who the manufacturer is. A reel with more then two brakes is unexceptable and will always be changed on return.
Are The Colours on The Shade Card A True Representation Of The Ribbon Colour ?
A. We try to insure that the shade cards that we use are as true a representation of the ribbon colour as we can get. However due to the limitations of the internet and the different settings and hardware that people use to view this images on there may be some colour variation from the original.
if you require a colour match we are more then happy to match any sample that you might have to the ribbons that we stock. Simply send us a small colour sample and we will come up with the best match that we can for you. Alternatively we do offer a fabric shade card service where by you can order a shade card of our main ribbon types, this card has a small sample of each colour of ribbon in the range attached to it.
Description Of Ribbon Types
In the following section we have tried to give a basic description of the main types of ribbon and there suggested uses. We hope that this information is of help as a rough guide. However if you are still unsure as to the type of ribbon that you require then please as always feel free to contact us at simply ribbons on 01691 780416 and we will be only to pleased to assist you in any way that we can.
This ribbon is probably one of the biggest selling ribbon styles. As the name suggest the Satin Ribbon has a smooth high luster finish to it. The ribbon does still come in two types of finish. The first and these days the most popular with our customers is the Double Faced Satin Ribbon, as the name suggest this ribbon has a satin finish on both side meaning that they both appear glossy and smooth.
The second less common type is the Single Satin Ribbon. Whilst one face of the ribbon is smooth and glossy the reverse side of the ribbon is textured and has more of a matt appearance to it. This Single faced Satin Ribbon use to be the more popular of the two as it was a lot cheaper however with improved manufacturing the price of the Double Faced Ribbon has come down to the point where by it is the Satin Ribbon of choice for many people.
Satin Ribbon is very versatile, it can be printed on, it bows well and the better quality Satins can be washed, tumble dried and ironed as a result they are widely used in garment manufacture.
We supply three different grades of Satin Ribbon.
1) Premium Double Satin
- Our premium satin ribbon is a UK manufactured ribbon, this is made to a high standard and as a result offers a consistence of colour, it can be washed and dry cleaned and has a high luster appearance. This product meets the highest levels of testing and as a result is very popular for a very wide range of uses including cake decorating, clothes making, promotional work, store window design.
2) Mid Range Double Satin
- This Double Satin is slightly lighter in terms of the weight of the ribbon when compared with the premium range, however it offers a good basic colour range with a great clarity to the colour. it is widely used for promotional work, Wedding invitations and general arts and crafts.
3) Budget Double Satin
- A Cheap double satin ribbon from the far east, this comes in a good range of colours but does not have the range of widths that the other two type offer, also as a result of being imported we cant guarantee consistence of colour supply on this product. However if you need a cheap satin for packaging work then this ribbon is ideal .
it you have any questions with regards to Double Satin Ribbons or need any further information with regards the Satin Ribbon ranges that we stock then please feel free to contact us at anytime.
This is a very distinctive style of ribbon and as a result can be very easily identified. The Grosgrain Ribbon to all intent and purpose looks like it has been ribbed. This effect runs along the whole length of the ribbon, this is made as a result of the weft being heavy then the warp when the ribbon is woven the net result is the formation of the cords along the ribbon. This style of ribbon is quite old, it use to be made from natural fibers and was only available in Black or White however todays Grosgrain Ribbon is manufactured using Polyester and comes in a rainbow of shades.
Using polyester means that the ribbon is extremely strong, not only is it durable but it can be washed, folded, stitched and heat sealed. As a result of this , the Grosgrain ribbon has become very popular. Today you will see this ribbon used on the hems of Polo shirts, sports clothing, furniture, quilts and many other garments as well as used for bow making, packaging, gift ware and promotional use.
The polyester fiber means that this ribbon can be offered in a wide range of colours, these all have a slightly matt finish to them rather then the high shine finish of a Satin ribbon. This colour appearance in its self is just one of the many reason that many people choose this style of ribbon over other available.
Grosgrain ribbon can be seen on the market place in many variants, there are quite a few companies making this product to different standards, the main difference is in the thickness of the grosgrain. At simply ribbons we only stock Berisfords Grosgrain as we feel that this is a good high quality grosgrain ribbon it handles well and offers a consistence of colour.
We along with many of other companies today also hold this product with a print effect on it. Grosgrain Ribbon looks very attractive when coupled with a polka dot print or a logo theme running along the length of the ribbon. As a direct result of this pleasing effect this style of printed ribbons have become very fashionable. To meet this demand Berisfords Ribbons have launched a completely new collection based on this look. They have called this Natural Charms. We have been impressed with this range and as a result have added it to our product offering you can find this range listed at the top of the page in the orange tabs.
Grosgrain is an extremely durable and flexible ribbon as a result it forms part of our core offering and is something that we always keep in stock ,If you need any further advise or help with regards to Grosgrain ribbons then please feel free to contact us at anytime.
Another major ribbon group is Sheer ribbon, after Satin Ribbon and Grosgrain Ribbon this has to be the next most popular ribbon style. The ribbon appearance is that of a translucent fabric ( it is slightly see through rather then being completely solid) and is normally woven out of Nylon rather then polyester which gives the ribbon a high luster look as the light catches it.
Again like satin ribbon the sheer ribbon is available in the general market place in a number of different qualities ranging from budget fabrics up to some high end Swiss woven products. As a general rule of thumb we will only stock Woven edged sheer ribbons in our ranges rather then the cheaper cut edged sheers. We favor this Ribbon finish as it makes the ribbon more stable and helps to prevent edge fray in our personal view.
Again like the Satin Ribbons the Sheer ribbons come a huge range of both patterned and plain styles.
Among the Patterned sheers some are printed and others are woven, where woven the ribbon is normally woven to feature other styles of ribbon running as feature lines along or across the ribbon which can give some great texture effects.
On the printed sheer front one of our most popular products over recent months has been sheer ribbon with printed hearts and sheer ribbon with polka dots. Both designs are proving popular for wedding favors and card makers alike. The range of options on the printed Sheer ribbon is growing quickly and there are bound to be yet more exciting designs to emerge this year.
Within our 2012 ranges we are offering a high end sheer ribbon from Berisfords Ribbons which is very versatile and can be used for a wide variety of uses including clothing, cake decorating and crafting. As well as a budget offering from Offray and Striko Ribbons which is aimed more at the craft and Floral markets. Bother ranges are nice quality products that we feel have attractive price points and offer value for money.
If you have any questions with regards to shear ribbons, or if you cant find the type of sheer that you are looking for on our site then please feel free to contact us at anytime. As always we will be only to pleased to help you with your ribbon enquiry. Our customer care time can be reached on 01691 780416 or at firstname.lastname@example.org
Images used on this site are reproduced by the kind permission of Berisfords Ribbons and H.C Habby Ltd, the copy right 2012 for these images remains the property of the respective companies and images may not be reproduced without express permission. Simply Ribbons is a trading style of H.C Habby Ltd.