Terms and Conditions

GENERAL TERMS & CONDITIONS & PRIVACY POLICY

OWNERSHIP OF GOODS

1. Title and Beneficial ownership of all goods remains with (simply ribbons) a trading style of Moller Agencies Unit full cleared payment for the goods has been recieved.

DISPATCH LEAD TIMES

1. Simply Ribbons aims to dispatch all goods within 48hrs of recieving cleared funds. If for any reason this period of time is going to be longer then the customer will be notified by e mail or phone.NOTE - This time period does not include weekends.

CARRAGE

1. Goods will be sent out by 1st Class Recorded Post or via Parcel Force on a 48hr service, which sevice method is used will be dependant on the weight of the package. All parcels can be tracked at any time and the relivant information can be obtained from our office on 01691 780416. Whilst we pay for a 48hr service please bare in mind the fact that during buisy times of year such as holidays and Christmas this time period may be slightly longer and is controlled by the carriers completely.

DAMAGED GOODS

1. Any damaged goods must be notified to us at you earliest conveniance and within 7 days of reciept, this must be done by e mail to customerservices@simpyribbons.com. These will always be replaced at our expense with a replacement product or alternatively a full refund will be offered if the customer prefers.

FAULTY GOODS

1.Faulty goods must be notified to us at your earliest opportunity after the fault becames apparant. This must be done via e mail to customerservices@simplyribbons.com we will then arrange to have the item collected and a replacment sent out at our expense.

CONSEQUENTIAL LOSS

1. No claims for consequentual loss will be entertained .

RETURNED GOODS

1. Goods can be returned to us for any reason, not just the reasons stated above. However where this is the case this must be done within 7 days of reciept. please note that the customer will be liable for the postal charges and only the full value of the goods will be refunded. This will be done via the original method of payment and only to the person who oringinally purchased the item.

2. No refunds will be made until the goods have been returned to us and recieved by our office. We advise that all returns are made via recorded delivery or via carrier.

CANCELLED SPECAIL ORDERS

1. Where a customer has requested that we source and supply a specific item that is not a general stock item for us (this is defined as an item that does not appear on our web site or in our price list) then we will charge 70% of the items value as a restocking charge for having to cancel the order.

SIZE & WEIGHTS

1. Where an item is discribed as being of a specific size or weight then this information has been given to us by the manufacturer.

2.All goods are supplied as shipped by the manufacturer.

DISCRIPTION OF GOODS

1. Goods are discribed as per the manufacturers discription, in some cases we have added our remarks to these as well. If a customer feels that an item is not as per the discription then we will refund the customer for the full value of the goods and postage once the item has been returned and received by us.

DATA PROTECTION

1. Unless indicated otherwise by e mail, the Client hereby agrees to allow Simply Ribbons to collect and process data and information regarding the clients Order for goods and prefered postal preferances, delivery information and payment means . Simply Ribbons will provide the Client on request with details of all such information held by Simply Ribbons and will modify any information that the Client advises is incorrect.

2. Simply Ribbons and assoicated companies possesses the right to communicate with the Client regularly via, but not limited to, electronic means, unless the customers expresses via e mail to be removed from our mailing list. this may be done via remove@simplyribbons.com

CONTACT INFORMATION

1 .Trading address -
The full location and trading address of Simply Ribbons is :

HC Habby Ltd,

The Warehouse,

Beudy Maesybwch,

Waterfall Road,

Llanrhaeadr Y.M

SY10 0BZ
Telephone ; 01691 780416
Fax: 01691 780144

E mail: Enquires@simplyribbons.com




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PRIVACY POLICY

Simply Ribbons is committed to protecting and respecting the privacy or all our customers and visitors.

The information collected from customers when ordering is used for billing and administration purposes only and will be kept confidential. Contact information collected will be contact details and payment information (credit or debit card). None of which will be passed onto third parties.

When visiting our website, information such as the ISP's domain, the time accessed and the pages visited will be stored. This is to analyse the web traffic and improve content of the site.

Customers are responsible for ensuring that only authorised personnel access their account with us. If for any reason you are concerned about this, please contact us on abuse@simplyribbons.com should you have any queries relating to our Privacy Policy, please contact us at sales@simplyribbons.com



You Can Contact us on 01691 780416 OR mail us at enquires@simplyribbons.com


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