Terms and Conditions

GENERAL TERMS & CONDITIONS & PRIVACY POLICY

OWNERSHIP OF GOODS

1. Title and Beneficial ownership of all goods remains with (simply ribbons) a trading style of H.C Habby Ltd Until full cleared payment for the goods has been received.

DISPATCH LEAD TIMES

1. Simply Ribbons aims to dispatch all goods within 72hrs of receiving cleared funds. If for any reason this period of time is going to be longer then the customer will be notified by e mail or phone.NOTE - This time period does not include weekends and the length of time from dispatch to delivery will depend on the postal service chosen at the checkout.

CARRIAGE

1. Goods will be sent out by 1st Class Post, Royal Mail Tracked Service, UPS Next Day Service or Royal Mail Saturday A.M Delivery , which service method is used will be dependent on the service selected by the customer at checkout. All parcels sent via UPS or on Royal Mail Saturday Service can be tracked at any time and the relevant information can be obtained from our office on 01691 780416. Please bare in mind the fact that during busy times of year such as holidays and Christmas this time period may be slightly longer and is controlled by the carriers completely.

1.1 Free Postage; This is calculated by the checkout and is based on the value of the goods if the goods exceed £80 after any other promotional discount has been given then the checkout will also deduct the postage charge. Please note that if the order qualifies for a promotional discount, then this discount will always be applied first by the checkout. if after this is applied the order does not come to over the £80 level then free postage will not be given. However if the order is still over £80 in value then the postage discount will also be issued by the checkout. 

NOTE - Free postage is not available on next day services, Saturday next day delivery or next day pre 10.30am delivery. All free delivery orders will be sent out on a Royal Mail tracked standard service. - if you have any questions about this then please feel free to call us for more information at anytime on 01691 780416. 

DAMAGED GOODS

1. Any damaged goods must be notified to us at you earliest convenience and within 7 days of receipt, this must be done by phone ( 01691 780416) or by e mail to customerservices@simpyribbons.com. These will always be replaced at our expense with a replacement product or alternatively a full refund will be offered if the customer prefers.

FAULTY GOODS

1.Faulty goods must be notified to us at your earliest opportunity after the fault becomes apparent. This must be done via e mail to customerservices@simplyribbons.com we will then arrange to have the item collected and a replacement sent out at our expense.

CONSEQUENTIAL LOSS

1. No claims for consequential loss will be entertained .

RETURNED GOODS

1. Goods can be returned to us for any reason, not just the reasons stated above. However where this is the case this must be done within 7 days of receipt. please note that the customer will be liable for the postal charges and only the full value of the goods will be refunded. This will be done via the original method of payment and only to the person who originally purchased the item.

2. No refunds will be made until the goods have been returned to us and received by our office. We advise that all returns are made via recorded delivery or via carrier. If you require assistance with this please call us on 01691 780416.

CANCELED SPECIAL ORDERS

1. Where a customer has requested that we source and supply a specific item that is not a general stock item for us (this is defined as an item that does not appear on our web site or in our price list) then we reserve the right to charge up to 50% of the items retail value as a restocking charge for having to cancel the order.

SIZE & WEIGHTS

1. Where an item is described as being of a specific size, weight or length then this information has been given to us by the manufacturer.

2.All goods are supplied as shipped by the manufacturer.

DESCRIPTION OF GOODS

1. Goods are described as per the manufacturers description, in some cases we have added our remarks to these as well. If a customer feels that an item is not as per the description then we will refund the customer for the full value of the goods and postage once the item has been returned and received by us.

DATA PROTECTION

1. Unless indicated otherwise by e mail, the Client hereby agrees to allow Simply Ribbons and H.C Habby Ltd to collect and process data and information regarding the clients Order for goods and preferred postal preferences, delivery information and payment means . Simply Ribbons will provide the Client on request with details of all such information held by Simply Ribbons and will modify any information that the Client advises is incorrect.

2. Simply Ribbons, H.C Habby Ltd and associated companies possesses the right to communicate with the Client regularly via, but not limited to, electronic means, unless the customers expresses via e mail to be removed from our mailing list. this may be done via remove@simplyribbons.com

CONTACT INFORMATION

1 .Trading address -

Simply Ribbons is a trading style of H.C Habby ltd,

The full location and trading address of Simply Ribbons / H.C Habby Ltd is :

HC Habby Ltd,

The Warehouse,

Beudy Maesybwch,

Waterfall Road,

Llanrhaeadr Y.M

SY10 0BZ

Telephone ; 01691 780416

Fax: 01691 780144

E mail: Enquires@simplyribbons.com




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PRIVACY POLICY

Simply Ribbons is committed to protecting and respecting the privacy or all our customers and visitors.

The information collected from customers when ordering is used for billing and administration purposes only and will be kept confidential. Contact information collected will be contact details and payment information. None of which will be passed onto third parties.

When visiting our website, information such as the ISP's domain, the time accessed and the pages visited will be stored. This is to analyze the web traffic and improve content of the site.

Customers are responsible for ensuring that only authorized personnel access their account with us. If for any reason you are concerned about this, please contact us on abuse@simplyribbons.com should you have any queries relating to our Privacy Policy, please contact us at sales@simplyribbons.com



You Can Contact us on 01691 780416 OR mail us at enquires@simplyribbons.com


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